Privacy policy

Last updated: 23 August 2025
Company: Zaysha Fashion Ltd (“Zaysha”, “we”, “us”, “our”)
Address: 128 Hugnin Road, Rose Hill, Mauritius
Website: This policy applies to our website and online store built on WordPress + WooCommerce (the “Site”).

This policy explains what we collect, how we use it, and the choices you have.

1) Who is responsible for your data?

Data Controller: Zaysha Fashion Ltd, 128 Hugnin Road, Rose Hill, Mauritius.
Contact: contact@zaysha.shop (or use the Contact Us form on the Site).

2) What we sell (scope)

We operate an e-commerce store offering perfumes, clothing, footwear, and small accessories (e.g., jewellery). Purchases are processed via WooCommerce and compatible payment gateways.

3) Personal data we collect

Information you provide

  • Account & profile: name, email, password, phone number.
  • Orders & checkout: billing/shipping address, email/phone, order contents, delivery notes.
  • Payments: payment method details (processed by our payment partners; we do not store full card details).
  • Communications: messages sent via contact forms, email, or chat.
  • Reviews & UGC: product ratings, comments, photos you upload.

Information collected automatically

  • Device & usage: IP address, browser type, device identifiers, pages viewed, referral URLs, timestamps.
  • Cookies & similar tech: to operate cart/checkout, remember preferences, and measure performance.

Information from third parties (if enabled)

  • Analytics & ads pixels (e.g., Google Analytics/GA4, Meta Pixel, TikTok Pixel): aggregated insights about visits and conversions.
  • Payment, delivery & fraud-prevention providers: confirmation of payment status, risk scores, delivery updates.

4) Why we use your data (purposes & legal bases)

  • To run the store & fulfil orders (create account, process payments, ship items, provide invoices, returns, warranty).
    Legal basis: contract performance; legitimate interests.
  • Customer support & communications (order updates, responding to queries, service messages).
    Legal basis: contract performance; legitimate interests.
  • Marketing with consent (newsletters, promotions). You can unsubscribe anytime.
    Legal basis: consent; legitimate interests (where allowed).
  • Security, fraud prevention & abuse detection (e.g., anti-spam, rate limiting, fraud scoring).
    Legal basis: legitimate interests; legal obligation.
  • Analytics & site improvement (understanding performance and product interest).
    Legal basis: consent where required; legitimate interests.
  • Legal compliance (tax, accounting, regulatory requests).
    Legal basis: legal obligation.

5) Sharing your data

We share data only with trusted service providers to operate the Site:

  • Hosting & CMS: WordPress (and managed hosting/CDN providers).
  • E-commerce platform: WooCommerce (core + selected plugins).
  • Payments: our payment gateways (e.g., bank/processor you select at checkout). They process your card details directly.
  • Shipping & logistics: carriers/couriers and address-validation tools.
  • Analytics/ads (if enabled): Google Analytics/GA4, Meta, TikTok, etc.
  • Email & notifications: email service providers, transactional SMS (if used).
  • Anti-spam / security: e.g., firewalls, CAPTCHA, fraud tools.
  • Professional services: accountants, auditors, legal counsel (when necessary).
  • Authorities: if required by law or to protect our rights/users.

We sign data-processing agreements where appropriate and share only what’s necessary.

6) International transfers

Service providers may process data outside Mauritius. Where required, we use safeguards such as contractual clauses or recognized transfer mechanisms.

7) Retention

  • Orders/invoices: kept as long as needed for accounting/tax (typically 5–10 years, depending on law).
  • Customer accounts: kept while the account is active; we can delete on request.
  • Support messages: retained for up to 24 months unless needed longer for disputes.
  • Marketing consent records: kept until you withdraw consent.
  • Cookies/analytics: see section 9.

8) Your rights

Subject to applicable law, you can:

  • Access your data and receive a copy.
  • Correct inaccurate or incomplete data.
  • Delete your data (right to erasure) where applicable.
  • Object to/ or restrict certain processing.
  • Withdraw consent (e.g., marketing) at any time.
  • Data portability (structured copy of certain data).

To exercise rights, email contact@zaysha.shop or use the contact form. You can also complain to the Data Protection Office (Mauritius) or your local authority.

9) Cookies & tracking

We use necessary, functional, and (with consent) analytics/advertising cookies.

Examples (not exhaustive):

  • WooCommerce (necessary):
    woocommerce_cart_hash, woocommerce_items_in_cart, wp_woocommerce_session_*, woocommerce_recently_viewed.
  • WordPress (functional):
    wordpress_logged_in_*, wp-settings-*, comment_* (for remembering commenter details).
  • Analytics/ads (if enabled): Google Analytics, Meta, TikTok pixels and similar technologies.

You can manage cookies via our consent banner, your browser settings, or opt-out tools provided by the analytics/ads providers.

10) Payments

At checkout you choose a payment method processed by our payment partners. Card/banking details are transmitted securely to them; Zaysha does not store full card numbers or CVV codes. Please review the payment provider’s privacy notice on their site.

11) Children

Our Site is not intended for children under 13 (or applicable local age). We do not knowingly collect data from children.

12) Security

We use reasonable technical and organizational measures (HTTPS/TLS, access controls, backups, monitoring) to protect your information. No method is 100% secure; please keep your account credentials confidential.

13) Marketing preferences

If you opt in to email/SMS marketing, you can unsubscribe using the link in our messages or by contacting us. Transactional messages (order updates, service notices) will still be sent.

14) Third-party links & social media

Our Site may link to third-party websites or include social features (e.g., Instagram, TikTok, Facebook). Their privacy practices are governed by their own policies.

15) Changes to this policy

We may update this policy from time to time. We’ll post changes on this page and update the “Last updated” date. Significant changes may be notified by email or banner.

16) Contact us

Zaysha Fashion Ltd
128 Hugnin Road, Rose Hill, Mauritius
Email: contact@zaysha.shop
Contact form: available on our Contact Us page.

Shopping Cart