Overview
At Zaysha fashion Ltd, we take great pride in delivering quality products to our valued customers. To ensure clarity and fairness, please take a moment to review our policy entirely.
Refunds
Once an article has been paid for, we do not normally offer refunds except if the item is defective and we fail to replace it.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your juice account, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
If you’ve done all of this and you still have not received your refund yet, please contact us on WhatsApp on +230 57750199 or by email at contact@zaysha.shop.
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We do not offer exchanges unless the product is defective. Each item undergoes thorough inspection before packing to ensure quality standards are met.
Conditions for returns
The item must be in its original condition, unused, and with all tags intact.
Failure to return within 7 days
If the item is not returned within 7 days, you will be required to pay for the product in full and no returns will be processed.
Product Image & Media Disclaimer
The product images, videos, advertisements, and other media displayed on our website, social media pages, or promotional materials are provided for illustration and reference purposes only. While Zaysha Fashion Ltd makes every effort to display our products as accurately as possible, the actual product may vary slightly from what is shown.
Differences may occur due to lighting, camera settings, screen display settings, editing, product positioning, fabric texture, structure, packaging, or natural variations in materials. As a result, the actual colour, shade, design details, size appearance, finish, or overall look of the product may differ slightly from the photos, videos, advertisements, or other media shown.
By placing an order, customers acknowledge and accept that minor variations may occur and that such differences do not necessarily indicate a defect or incorrect product. Zaysha Fashion Ltd reserves the right to consider these natural or visual differences as acceptable variations, provided the main product type and description remain consistent with the item ordered.
Defective products
In the rare case that you receive a defective item, please contact us immediately via WhatsApp on +230 57750199 or by email at contact@zaysha.shop so that we can arrange an exchange or resolution.
By purchasing from Zaysha Fashion Ltd, you agree to the terms outlined above. We appreciate your understanding and cooperation.
For further inquiries or assistance, please do not hesitate to contact our customer service team.